Privacy Policy

Adopted May 2015

1. Introduction. Your privacy is important to us here at Lucid Design Group, Inc. (Lucid, we or us), so we want you to understand how we use the information provided by your use of our BuildingOS service (“Service”). By accessing the Service and any part of this website or materials made available through it, you agree to be bound by the terms and conditions below. If you do not agree to these terms and conditions, please do not access the Service, this site or any pages of it. Lucid owns the information collected on this website.

2. Types of Information Collected & Use.

(a) Personally Identifiable Information. To use the Service, you will need to create an account, during which time you will be asked to provide personal information, including things like your name, e-mail address, telephone number and other personally identifiable information that is necessary or helpful to facilitate your use of the Service, enable us to contact you and to provide you information regarding a product or service in which we believe you might have an interest. Lucid values your privacy and will not share your personally identifiable information without your permission with anyone except as necessary to facilitate your use of the Service or evaluate and provide you information regarding products and services. However, we reserve the right to disclose any personally identifiable or other information as required by law or when disclosure is necessary to protect our rights. If your personal information changes, or if you no longer desire our services, please contact Lucid.

(b) Traffic Information. Like most websites, this website automatically gathers certain traffic information and stores it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. Such information is anonymous and does not personally identify users. Lucid uses this information to ensure levels of service, analyze trends, administer and improve its site and gather demographic information about the website’s user base. We do not link this automatically-collected data to personally identifiable information.

(c) Cookies. This website uses cookies. A “cookie” is a small piece of data generated by a website and saved in your internet browser. You can reject a cookie by setting your browser to notify you when one is received so that you can decide whether to accept it, but doing so may prevent your ability to use the Service. Cookies remember information you provide and analyzes how you use the website to help simplify your use of the site. Lucid uses certain Cookies to ensure that your use of the Service is encrypted, secure and authorized. Cookies also enable us to keep track of marketing and sales e-mails that we send and may also enable us to present you with retargeting advertising on other sites based on your previous interaction with Lucid. The techniques our partners employ do not collect personal information such as your name, postal address, or telephone number. If you prefer not to receive this type of advertising, you can visit this page to opt out.

(d) Use. Information provided to Lucid through this website will be used for purposes of facilitating your proper use of the Service and evaluating issues related to providing you services offered by us and our partners. If you have authorized us to do so, we may use this information to (i) contact you regarding the products and services offered by Lucid and its partners, and (ii) provide you marketing information regarding these products and services.

(e) Use of Intercom Services: We use third-party analytics services to help understand and improve your usage of our Services. In particular, we provide a limited amount of your information (such as your name, email address, title/role, company and sign-up date) to Intercom, Inc. (“Intercom”) and utilize Intercom to collect data for analytics purposes when you visit our website or use our Service. Intercom analyzes your use of our website and Service and tracks our relationship so that we can improve your use of the Service. We may also use Intercom to communicate with you, either through e-mail or through messages within the Service, to improve your use of the Service. As part of our service agreements, Intercom collects publicly available contact and social information related to you, such as your e-mail address, gender, company, job title, photos, website URLs, social network handles and physical addresses, to enhance your user experience. For more information on the privacy practices of Intercom, please visit Intercom’s services are governed by Intercom’s terms of use which can be found at If you would like to opt out of having this information collected by or submitted to Intercom, please contact us.

3. Links to Other Sites. This website may contain links to other websites that are not owned or controlled by Lucid. Please be aware that we are not responsible for the content, privacy practices, products or services of such other sites, and we disclaims all responsibility and liability associated with such other sites. This privacy policy applies only to information collected by this website.

4. California “Do Not Track” Notice. Unlike some websites, we do not track your activities across third party websites. So we do not respond to Do Not Track (DNT) signals.

5. Security. The security of your personal information is important to us. Lucid follows generally accepted industry standards to protect the personal information submitted, both during transmission and once received. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Changes. Lucid reserves the right to change this privacy policy at any time and without notice, simply by posting the modified policy on the Lucid website and without any other notice to you. Any such change will be effective immediately upon posting to the website, so please review this privacy policy frequently. In the unlikely event that Lucid goes through a business transition, such as a merger with or acquisition by another organization, or a sale of all or a portion of its assets; your personally identifiable information will likely be among the assets transferred.

7. Contact Us. If you have any questions, concerns, or suggestions regarding our privacy policy, please contact us at:

Lucid Design Group, Inc. 304 12th Street, Suite 3C Oakland, CA 94710